Legal

Terms and conditions

Last updated 7 November 2026.

Minibus Plus is a trading name of Top Mops Limited, a company registered in England and Wales (company number 07946117), registered office Cavendish Court, 56 Melville Street, Sandown, Isle of Wight PO36 8LF. These terms and conditions apply to all minibus services booked with Minibus Plus. In these terms, “we”, “us” and “Minibus Plus” mean Top Mops Limited, and “you” means the person making the booking.

1. Booking and reservation

1.1 All bookings are subject to availability.

1.2 A booking is confirmed when we confirm it to you in writing, showing the date, times, pick-up points, number of passengers and price.

1.3 To secure a reservation, a non-refundable deposit may be required. If it is, the amount will be shown on your quote.

1.4 Full payment is due before the start of the service, unless otherwise agreed in writing.

2. Cancellation policy

2.1 Cancellations must be made in writing or by email. A cancellation takes effect when we receive it.

2.2 If you cancel, the following charges apply to the total booking amount. Any deposit is non-refundable and counts towards the charge.

• More than 7 days (168 hours) before the service: no charge, other than any deposit
• 7 days (168 hours) or less before the service: 50%
• 3 days (72 hours) or less before the service: 75%
• On the day of the service: 100%

2.3 If we have to cancel your booking, we will refund everything you have paid for it, including any deposit.

3. Changes to reservations

3.1 Changes to reservations are subject to availability.

3.2 Any change request must be made in writing and confirmed by Minibus Plus. If a change affects the price, for example more passengers, a longer route or a later return, we will tell you the new price before we confirm it.

4. Driver services

4.1 Minibus Plus provides a qualified and experienced driver for all services.

4.2 The driver will comply with all relevant laws and regulations during the journey.

5. Delays and events beyond our control

5.1 We will always do our best to keep to the agreed times, but we are not responsible for delays caused by things beyond our reasonable control, such as traffic, weather, road closures, or ferry delays and cancellations.

5.2 If events beyond our reasonable control (force majeure) prevent us from providing the service, we may cancel or reschedule it. If we cancel, or you do not accept the new arrangements, we will refund what you have paid for any part of the service we have not provided.

6. Your responsibilities

6.1 You are responsible for giving us accurate and complete information when you book, including passenger numbers and pick-up addresses.

6.2 Any changes to the itinerary must be communicated to Minibus Plus in good time.

6.3 Pick-up and return times are agreed when you book. If your group is late for an agreed pick-up, we will wait where we reasonably can, but extra waiting time may be charged.

6.4 The number of passengers must not exceed the number of seats on the vehicle.

7. On board

7.1 Seatbelts must be worn at all times while the vehicle is moving.

7.2 Smoking and vaping are not allowed on board.

7.3 The driver may refuse to carry, or ask to leave the vehicle, anyone whose behaviour is abusive or unsafe, or puts other passengers or the driver at risk.

7.4 If the vehicle is soiled or damaged by your group, we will charge the reasonable cost of cleaning or repair.

7.5 Decorations, such as wedding ribbons, are by prior agreement only and must be requested when you book. You supply the decorations, and a small charge applies for fitting them.

8. Liability

8.1 Personal belongings are carried at your own risk. We are not liable for loss of or damage to personal belongings during the service, except where it is caused by our negligence.

8.2 Lost property found on our vehicles will be kept safe for a reasonable period. Contact us to arrange collection.

8.3 Subject to 8.4, our total liability to you in connection with a booking is limited to the cost of the booked service.

8.4 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. If you are a consumer, these terms do not affect your statutory rights.

9. Changes to these terms

9.1 Minibus Plus may update or modify these terms and conditions from time to time. The terms that apply to your booking are the ones in force when we confirmed it.

10. Complaints

10.1 If you are unhappy with any part of our service, please contact us on 01983 403040 or at hello@minibus-plus.com and we will do our best to put it right.

11. Governing law

11.1 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.